AI Website & Social Chatbot
A homeowner with a leaking water heater at 9 PM is not going to fill out a contact form and wait for a callback. They want an answer now. If your website just sits there, they close the tab and call the next plumber. The AI chatbot turns every visitor into a conversation — and most of those conversations into booked jobs.
Every inbox, one AI
The same chatbot handles every channel your shop is reachable on, so you never have a different tool for each one:
- Website chat widget — on every page of your site
- SMS — texts to your shop number
- Facebook Messenger — DMs and post replies
- Instagram DM — story replies and direct messages
- Google Business chat — messages from your Google Business Profile
Every conversation, regardless of channel, lands in one thread tied to the customer’s record in GHL.
What the chatbot does on every conversation
- Greets instantly — replies in under 30 seconds, 24/7, in your shop’s voice
- Qualifies the job — asks the issue type, property address, and urgency
- Triages emergencies — burst pipe, no water, gas smell, or flooding escalate straight to your on-call tech
- Books the appointment — offers your next-available dispatch slots and confirms by text
- Logs everything — captures the contact, the conversation, and the tags into GHL
Why speed wins the job
Homeowners contact three plumbers when something fails. The first shop to respond books the job most of the time. A chatbot that answers in seconds — instead of hours later when someone checks the inbox — means your shop is consistently the first responder, even when the whole crew is on jobs.
Trained on your shop
The chatbot is configured with your service area, your pricing rules, your hours, and the questions your dispatcher actually asks. It is not a generic FAQ bot — it knows what jobs you take, what you don’t, and how you triage an emergency.
Compliance
The chatbot only replies to conversations the homeowner starts — no cold outreach. SMS conversations honor STOP automatically and run on your A2P 10DLC registration, which our VA team sets up for you as part of our VA services.
Setup
Connects to your website and social accounts through GHL during your snapshot installation. We wire the widget, the channels, and the qualifying script for you — typically live within the 24-hour install.