Online Booking & Reminders
Phone tag costs plumbing shops real money. The homeowner calls, you’re on a job, you call back, they’re at work, voicemail again — and three days later the drain is still clogged and they’ve hired someone else. Online booking ends that loop. The customer picks a slot, it lands on your dispatch calendar, and the system handles every reminder from there.
What it does
- Self-booking — homeowners pick from your real, available dispatch windows on any device
- Calendar sync — confirmed jobs drop straight into your GHL calendar with the address and job type attached
- Automatic reminders — confirmation plus 24-hour and 1-hour reminders by SMS and email
- No-show recovery — missed or unconfirmed appointments trigger an automatic rebooking sequence
- Buffer & routing rules — drive time and job-length buffers so you don’t double-book a truck
Why reminders pay for themselves
A single missed appointment is a wasted truck-roll — fuel, payroll, and a slot another paying customer could have taken. Automated reminders cut no-shows sharply, and the recovery sequence wins back the ones that still slip. For most shops that’s several recovered jobs a month from a workflow that runs with zero staff time.
No-show recovery sequence
When an appointment is missed or goes unconfirmed, the system automatically:
- Texts the homeowner a friendly “we missed you — want to grab a new time?” with a rebooking link
- Follows up the next day if there’s no response
- Tags the contact so your team can see who needs a personal call
Reduces front-desk load
Every job booked online and confirmed automatically is a call your dispatcher didn’t have to make. That frees the front desk to handle real emergencies instead of scheduling routine flushes and inspections.
Compliance
Reminder texts run on your A2P 10DLC registration, honor STOP, and only message customers who booked or requested service. Our VA team handles the A2P 10DLC registration as part of our VA services.
Setup
We connect your calendars, set your service windows and buffers, and build the reminder and recovery sequences during the 24-hour snapshot install.