Two-Way SMS Inbox
Customers text plumbing shops more than they call. They text photos of leaks, ask “are you available tomorrow?”, confirm appointments, send addresses. Most shops either ignore those texts (lost lead) or have the dispatcher monitor them on a personal phone (chaos when the dispatcher is off).
The Plumbing Snapshot ships a unified SMS inbox that the whole shop shares.
What it does
- One number — your shop’s main number receives all SMS
- One inbox — every text from every customer in one view
- Team access — dispatcher, owner, techs can all see and reply from any device
- AI fallback — outside business hours, the AI replies + books
- Compliance — STOP keyword honored automatically, A2P 10DLC registration handled by our VA team
- Auto-tagging — texts auto-categorized: emergency / quote / appointment / payment
Why this matters
Customers under 50 will text a plumber before they call. Customers over 50 will text after the call. Either way — if your shop is not reachable by text, you are losing business. This is not optional in 2026.
What the AI handles after-hours
- “What time are you open tomorrow?” → automated answer
- “Can someone come fix my drain Friday?” → books into your calendar
- “What’s the price of a water heater install?” → routes to your quote sequence
- “EMERGENCY — water everywhere” → escalates to your on-call phone
Compliance
The inbox enforces TCPA: STOP keyword honored, opt-in tracked, A2P 10DLC registered. Our VA team handles your A2P 10DLC registration as part of our VA services. Other shops pay $150 to register A2P 10DLC manually with their carrier.