Leak Detection Automation
Slab leaks and hidden in-wall leaks are urgent, high-emotion calls — a homeowner watching water bills triple or a damp spot grow on the ceiling needs fast, calm expertise. The leak-detection workflow in the Plumbing Snapshot is built around three needs: rapid booking, clear pricing, and insurance-claim coordination.
What ships
- Same-day leak-detection booking flow
- Acoustic + thermal-imaging report template
- On-site repair quote builder (epoxy lining vs re-pipe vs spot repair)
- Insurance claim coordination workflow
- Photo + report archive for the customer + insurer
- Post-repair moisture follow-up at 30 / 60 / 90 days
The insurance angle
Most slab leaks are covered by homeowner’s insurance — but the homeowner doesn’t know how to file. A plumbing shop that helps coordinate the claim wins repeat business for life. The snapshot drafts the claim letter, attaches the detection report and photos, and tracks the claim to settlement so the homeowner pays the deductible and the insurer pays you.
Why leak calls need their own pipeline
A leak-detection call behaves nothing like a drain clear. The homeowner is anxious rather than annoyed, the diagnostic is a paid job in its own right, and the repair that follows can run from a spot fix to a full repipe. Treating all three as one job type is how shops end up quoting a slab leak with the same template they use for a leaking hose bib.
The snapshot keeps them separate. The detection booking, the report, the repair quote and any insurance work each sit at their own stage in the pipeline, so you can see how many detections turned into repairs this month rather than guessing.
The moisture follow-up nobody else runs
Most shops close the job when the repair passes. The snapshot keeps a light touch afterwards: a short check-in at 30, 60 and 90 days asking whether the area has stayed dry. It costs nothing to send, it catches the rare failure while it is still small and still yours to fix under warranty, and it puts your shop back in the homeowner’s phone at exactly the moment they are telling neighbours who found their leak.
What your dispatcher stops doing by hand
- Re-typing policy numbers into a claim letter
- Chasing the tech for the photos the insurer asked for
- Remembering which detection reports never came back approved
- Explaining the diagnostic fee on the phone for the third time that day