Sewer Line Services Automation
Sewer-line work is the highest-ticket service most residential plumbing shops sell — $4K to $25K depending on length, method, and permitting. It’s also the work where customers shop hardest, because the price differences across methods (traditional excavation, pipe bursting, CIPP lining) are huge and confusing.
The shop that explains it clearly with photos and financing wins.
The sewer-line sales loop
- Drain call → camera inspection — tech runs the camera, identifies the break
- On-site option presentation — tablet shows 3 methods with photos + price ranges
- Branded quote PDF — emailed to homeowner with all 3 options + financing buttons
- Permit + municipal coordination — permit-status pipeline kicks in once approved
- Install + final inspection — photos uploaded, final SMS sent, review prompt fires
What ships
- Side-by-side sewer-line quote template (dig / pipe-burst / CIPP)
- Camera-inspection auto-attachment to the customer record
- Permit-status pipeline (applied → approved → inspected → closed)
- Per-stage homeowner SMS automation
- Financing integration on the quote PDF
- Post-install warranty registration
Why sewer work stalls in the pipeline
Sewer jobs are the slowest-moving work most plumbing shops sell. There is a backup, then an inspection, then a quote a homeowner has to think about, and often a wait on a locate or a neighbour’s decision before anything gets dug. A shop that treats those quotes like same-day service work either chases too hard or, far more often, forgets them entirely.
The snapshot gives sewer work a longer, calmer cadence than the emergency track: a follow-up a few days after the report, another when the financing option is worth restating, and a final one before the quote expires. Nothing needs a person to remember it.
Financing is the whole conversation
Very few homeowners have a five-figure sewer replacement sitting in an account. The quote goes out with the financing option built into the same page, not mentioned as an afterthought, and the follow-up sequence restates the monthly figure rather than the total. That single framing change is usually what separates a signed trenchless job from a quote that goes quiet.
What ships for the office
- A distinct pipeline stage for jobs waiting on a locate or a shared-line decision
- Camera footage and locate notes attached to the contact, not on somebody’s phone
- Quote templates for spot repair, trenchless lining and full replacement
- A follow-up cadence that stretches over weeks instead of days