Drain Cleaning Automation
Drain cleaning is the workhorse service of any plumbing shop — high volume, low ticket on the basic snake-and-clear, but a major gateway to camera inspections, sewer-line work, and recurring jetting plans. The shops that turn drain calls into long-term customers run three workflows the snapshot ships by default.
Workflow 1 — same-day booking
Inbound drain call → AI receptionist captures location, severity (slow vs full back-up), and floor of the house → books the next available slot → ETA SMS. No phone tag, no “we’ll call you back.” Most drain shops we install for fill their next-day calendar within 48 hours of going live.
Workflow 2 — camera-inspection upsell
When the tech runs a camera, the snapshot:
- Auto-attaches the inspection video to the customer record
- Tags the customer “Camera Run · [date]”
- Triggers a 24-hour follow-up SMS with the video link
- If the tech flagged “recommended repair” — fires a sewer-line quote sequence
This converts roughly 1 in 4 camera inspections into a follow-up sewer-line job within 90 days.
Workflow 3 — recurring jetting plan
The maintenance plan engine ships with an “Annual Drain Jetting” template:
- $89 sign-up gets a one-time clean
- $39/mo enrolls for annual jetting + priority same-day service
- Auto-bills, auto-reminds 30/14/3 days before annual service
- Auto-rebooks the inspection and routes to the closest tech
A 200-customer recurring-jetting roster at $39/mo is $7,800/mo of pure recurring revenue.
What ships
- Same-day drain-call booking flow
- Camera-inspection auto-attachment + tagging
- 24-hour follow-up trigger with video link
- Annual jetting plan template (sign-up form, billing, reminders, rebook)
- Sewer-line quote sequence (gated on tech-flagged inspection)
Every second clear is a sewer conversation
A one-off blocked kitchen line is a service call. The same address blocking twice in a season is something else, and it is the most reliably missed opportunity in a drain business. The snapshot watches for the repeat and offers the camera inspection automatically, so the conversation happens while the homeowner still remembers the inconvenience.
That is not an upsell script. It is the correct diagnosis arriving before the third backup.
Commercial accounts run on a different clock
A restaurant grease line and a residential kitchen drain need different intervals, different notes and different people to call. Recurring jetting schedules are set per account, the reminder goes to the site contact rather than the billing contact, and the job arrives on the dispatch board with the access notes the tech needed last time.
What ships
- Drain-clear booking flow with your rate and conditions stated up front
- Repeat-blockage detection that triggers the camera-inspection offer
- Camera-inspection report template with footage attached to the contact
- Per-account recurring jetting schedules for commercial sites
- Post-job review request timed to the sign-off, not the invoice